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Help Center

FAQ

What payments methods are available for online shopping?

When you purchase from our online store we offer you several payment methods. You can choose what payment method is the most convenient for you.

  • Credit Card Payments (we accept VISA, MasterCard, American Express, Discover, JCB, Diners Club)
  • Apple Pay (when you are using an Apple device for your online shopping)
  • Google Pay (when you use an Android device or a Google Chrome browser)
  • Shop Pay
  • PayPal

You can use Shop Pay to speed up checking out from participating Shopify stores, like Tico Coffee Roasters. Shop Pay uses your email address to recognize you at checkout and automatically fill in your payment and shipping information.

If you opt in to Shop Pay, then Shopify saves the following securely encrypted information for your future purchases:

  • shipping address

  • billing address

  • credit card details

Learn more about the Shop Pay Terms of Service and Privacy Policy.

Requirements

You can opt in to Shop Pay when checking out from Tico Coffee Roasters. When you opt in to Shop Pay, you need to provide the following information:

  • your email address
  • your mobile phone number (used for SMS verification)
  • your billing, shipping, and credit card information
  • your credit card information for a valid credit card, including the CVV

Opt in to Shop Pay

When checking out from Tico Coffee Roasters, select Save my information for a faster checkout, and then enter the required information. After completing the order, you’ll see a notification on the order status page that confirms your information was saved with Shop Pay. 

You can also opt in to Shop Pay from the order status page. However, the option to use Shop Pay appears for only 1 hour after the order is placed in a participating store.

Verify your account with SMS

After you opt in to Shop Pay, you might need to verify your account with SMS before you check out. SMS verification is required for the following order types:

  • You’re checking out using the same device for the first time after opting in.
  • You’re checking out from any participating store with a new device or new browser.

A verification code is sent by SMS to the phone number that you saved during opt in. If you can’t verify your account, then you can still complete checkout without using Shop Pay.

Check out by using Shop Pay

After you’ve verified your device and browser, you see the Shop Pay button on product pages or in your cart for participating stores. Click the Shop Pay button to check out using your saved information. You can review your order before it’s placed.

Add a discount code or gift card at checkout

You can add a discount code and apply it to your order when using Shop Pay. During checkout, click Add a discount code or gift card and then enter the code.

Review or edit your saved information

When checking out with Shop Pay, you can review your saved information and edit it if necessary. If everything is accurate, then click Pay now to complete checkout with Shop Pay.

Change the shipping method at checkout

When you’re checking out with Shop Pay, you see the default shipping method first. This is either the least expensive shipping rate or another preferred shipping rate selected by the seller. You can change to another available shipping method for the order. 

During checkout, click the dropdown menu next to the default shipping rate to view available options, and then select the option that best suits your needs.

Add or edit your shipping address at checkout

When checking out with Shop Pay, the default shipping address shown at checkout is the shipping address you added when opting in to Shop Pay. You can select another saved shipping address or add a new shipping address for the order. 

During checkout, click the arrow beside Ship to, and then select another address or click Add new address and fill out the address information. You can save up to 5 shipping addresses with Shop Pay. 

When you add a new shipping address, you might need to verify your account using SMS. Click Authorize purchase to send the SMS verification code to your phone number. Enter the verification code in the popup to complete the order.

Add or edit credit cards at checkout

When you opt in to Shop Pay, you add credit card information to use at checkout. While checking out with Shop Pay, you can also add a new credit card or select another saved credit card to use as a payment method. 

During checkout, click the arrow beside Payment to view your credit card options. You can select a saved credit card, or click Use a different card and then enter credit card information for a new card. You can save up to 3 credit cards to use when checking out with Shop Pay.

Add or edit billing addresses at checkout

When you add a new credit card to Shop Pay, you need to select a billing address for the new card. During checkout, click the arrow beside Bill to to view your options. Your verified shipping address is already on this list. You can select a saved billing address, or click Use a different address and then enter new address information. 

Although the billing address that you added when you opted in to Shop Pay and any saved shipping addresses appear in the list of billing address options, if you add a billing address during checkout then it isn't saved for future use.

Opt out of Shop Pay

You can opt out and delete all of your saved information from the Shop Pay opt out page.

If you have a discount code and want to use it for your order, you will be able to add it to your order during checkout.


When you have added all your items to your cart and are ready for checkout, go to your Cart and on the right side you will see all products in the cart and you will have an option below that to enter a gift card or discount code. Once you apply the code you will be able to checkout using either one of the Express checkout methods or using your credit card for checkout.


What shipping methods are available for coffee or tea?

Coffee and Tea are shipped via either USPS First Class, USPS Priority or USPS Priority Express.

First Class and USPS Priority have a stated estimated shipping time of 1-5 days, while USPS Priority Express offers a 1-2 day expedited service.

What shipping method are available for accessories and merchandise?

Our standard shipping option for accessories and merchandise uses USPS Priority for smaller orders and FedEx Ground for larger orders.

USPS Priority has an estimated shipping time of 1-3 days, while FedEx Ground estimates 1–5 days.

Our expedited shipping option uses FedEx Express for both large and small items.

Is shipping included?

When purchasing coffeeteaaccessories or merchandise from the online store, shipping is calculated dynamically, based on weight and destination, and is added at checkout. Standard shipping on online orders over $35 is free.

Subscriptions have standard shipping already included in the price.

When will my coffee ship?

Individual Orders

With some exceptions, orders placed via our online shop will roast and ship:

  • the next day if ordered by 1:30 PM PST
  • two days later if ordered after 1:30 PM PST
  • the forthcoming Monday if ordered between 1:30 PM PST Thursday and 1:30 PM PST Sunday

Subscriptions

You can always view the upcoming charge date on your subscription by heading to the Subscriptions section of your account dashboard.

If you are a new subscriber or have started a free trial, welcome! Your first order was created when you signed up and will roast and ship on the first Wednesday of each month.

When will my merchandise ship?

Most coffees, teas, accessories and merchandise orders ship out in 1-2 business days. For some accessory items we have a slight leadtime and they will ship in 3-5 business days and we have indicated that on the product page.

Shipments to military addresses are considered domestic for outgoing shipments, but require a specific format when adding the shipment address. Please follow the below instructions to ensure the address is correctly in the order.

1. Write out the service member's rank and full name in the name field.

2. Include their unit and PO box on Address Line 1.

3. The city field will need to be one of the abbreviations set forth by the Military:

  • APO: Army Post Office
  • FPO: Fleet Post Office
  • DPO: Diplomatic Post Office

4. The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:

  • AA: Armed Forces Central and South Americas (Armed Forces Americas)
  • AP: Armed Forces Pacific
  • AE: Armed Forces Europe (including-Canada, Middle East, and Africa)

5. Set the country as the United States, as these address are considered part of the U.S.


Here’s an example of a properly formatted APO address:

Name: PFC Jack Lyon

Address 1: 23rd Battalion

Address 2: Unit 1234, Box 56789

Country: United States

City: APO

State: AP

Zip/Postal Code: 96522

If the order in question is a subscription shipment or a purchase made while signed in to your Tico Coffee Roasters account, you may check on the status of any of your orders after logging in by going to the 'Order History' section of your account dashboard.

If your purchase was made as a guest user, you can track your order once it has shipped with the tracking number provided in the shipping notification email that is sent to the email address you provided at checkout.

We will also send you shipping updates once your order is on its way and you always can track your order on the bottom of our website by simply entering the tracking number.

Returns

Tico Coffee Roasters wants you to be 100% satisfied, and we stand behind our orders and service. If we make a mistake we fix it, if there is a problem with the product we work with you to resolve the problem.


However, if for any reason you are not completely satisfied with your coffee or tea, please visit our returns page to receive a Return Authorization Number (RAN) and return instructions; then return the unopened, unused coffee or tea for a full refund of the purchase price including shipping. Coffees and Teas must be returned in appropriate packaging to make sure it arrives without damage. Coffees and Teas or other perishable products must be returned within 30 days.


Additional non-returnable items:

  • Gift cards
  • Downloadable products

Any item not in its original condition, damaged or missing parts for reasons not due to our error is only eligible for a partial refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at support@ticoroasters.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should follow the return instructions and mail your product to: 1334 Dell Ave, Ste. G, Campbell California US 95008. Please note the Return Authorization Number (RAN) on your package so we can identify your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Tico Coffee Roasters gift cards are available and valid at our Roastery and our mobile cafe.


If you’re unable to visit any of our locations but would like to order one or several gift cards, please reach out to us at sales@ticoroasters.com for more information.


If you do not want or need a physical gift card, then we also have e-gift cards available.

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

During the COVID-19 restrictions our curbside pickup times are Monday to Friday from 10 am to 2 pm. We typically have your order ready within an hour after the order is placed online.

How does it work?

  1. Add the items into your cart and then once ready go to the shopping cart for checkout.
  2. Do not select any Express Checkout option on the upper left (Shop Pay, Apple Pay, Google Pay, Amazon Pay, or PayPal).
  3. Select Pickup in the Delivery section of the cart (below the Express Checkout options). Please see note below if you do not have a pickup option.
  4. Continue to the Payment page. There you will be able to pay with either a Credit Card or with PayPal. Pickup currently is not working with Express Payments.

Curbside Pickup

Note:

If you have made previous purchases with us you might be taken directly to the payment page. In this case you can change the shipping method on the upper left side under your contact information.

Changing Shipping Settings

We will send you an order confirmation and once the order is ready for pickup you get a second notification with detailed pickup instructions.

How does it work?

  • Add the items into your cart and then once ready go to the shopping cart for checkout.
  • Do not select Apple Pay or Google Pay as these payments will not allow you to select the Pickup option.
  • Select the Checkout button which will take you to the Checkout Summary screen.

Curbside Pickup on Mobile Step 1

  • Click on Continue to Payment, even though it says your shipping address and a shipping rate, you will be able to change this to pickup on the next screen.

Curbside Pickup on Mobile Step 2

  • On the payment screen in the Ship to area select Change for the shipping address so it will take you to the page where you can select the pickup option.

Curbside Pickup on Mobile Step 3

  • Scroll down on the order information page to the Delivery Method section where you now can choose Pick up.

Curbside Pickup on Mobile Step 4

  • Select the pickup location where you want to pick up your order (currently we only offer pickup in Campbell and it will automatically be selected for you).

Curbside Pickup on Mobile Step 5

  • Click on the Continue to payment button and it will take you to the Payment page where you will be able to pay with either a Credit Card or with PayPal. Pickup currently is not working with Express Payments.

  Curbside Pickup on Mobile Step 6

Note:

If you have made previous purchases with us you might be taken directly to the payment page. In this case you can change the shipping method on the upper left side under your contact information.

Curbside Pickup on Mobile - Registered Customer

We will send you an order confirmation and once the order is ready for pickup you get a second notification with detailed pickup instructions.

Due to COVID-19 we only offer curbside pickup Mo to Fr from 10am to 2pm. All orders have to be placed online and we will notify you when your order is ready for pickup. We currently do not offer walk-in orders.

Once you arrive at our Roastery for your curbside pickup, please stay in your car and call us at (408) 256-1004 with your order number or name and open your trunk. We will put your order in your trunk.

Our pickup location is:

Tico Coffee Roasters

1334 Dell Ave, Suite G

Campbell, CA 95008

Yes! Our Watertower Water Processed Decaf is a versatile water processed decaffeinated coffee that works well in both espresso and filter preparations. We offer it as a single bag purchase from our online store and as its own subscription.


Check out our brewing guides for tips on how to get the most from our Watertower Water Processed Decaf!

We recommend using coffee within 20 days after it is roasted. In our experience, the distinct and complex flavors that characterize our coffees will start to fade after that point.

We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.

We offer the ideal storage canister with an interior accordion-style seal compresses to kick out oxygen and lock in flavor, and an easy grip, simple twist bezel lid completes the closure. It is designed to hold a standard 12 oz bag of beans (whole or ground). The Coffee Canister’s sleek silhouette can outfit any kitchen counter and travel near or far.

The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and also do not recommend storage in the freezer.

We offer a variety of decaffeinated teas that you can purchase from our online store.

You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.


Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email. 

Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.


Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.


We are happy to offer Golden Bean rewards for our subscription programs and apply the rewards to the next subscription payment. 


When you are claiming your reward you will see that we offer special coupons for the subscriptions and you will have to select this coupon. The coupon is specific for our subscription program and cannot be used for regular Online Store purchases.


To apply the coupon to your next subscription billing cycle please follow these instructions:

  1. Redeem points on subscription items from Golden Beans widget.
  2. Login to your Tico Coffee Roasters online store account on the Tico Coffee Roasters website.
  3. Click on the Manage Subscriptions link in your account overview.
  4. Click on Apply Discount Code under your subscription and paste the code generated from the Golden Beans widget.
  5. Click Save.


Tip: You can also redeem the discount code directly in the Golden Beans widget and apply it to an existing subscription from the widget itself.


Note: The Discount code will apply to your next upcoming charge for that subscription. It is not possible to stack discount codes, only one can be applied to an order at a time.

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.


In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason. 


In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.


Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.



You will be taken to a page where you can modify your shipping address fields.


Tico Coffee Roasters has a mobile app available to make your shopping experience more convenient. Our Tico Roasters app is available for iOS and Android and can be found in the respective app stores.


With our mobile app you can purchase coffees, teas and accessories as well as you can subscribe to any of our coffee and tea subscriptions.


You are also able to see an overview of you past orders and manage you account directly from your mobile device. You also have the ability to manage and change your subscriptions.


If you want to install the Tico Roasters app you can just click on the link below and it will take you straight to the app store.

Our mobile app offers the ability to start a subscription right from your mobile device. To start a subscription select either one of the coffee and tea subscription products, which can be reached from the app main page or the subscription category, or select your favorite coffee or tea and subscribe from there.


To add your subscription to the cart please click the "Add to bag" button and you will be presented a subscription option. The product is then put as a subscription into your shopping cart for checkout.

The mobile app offers the capability to manage your subscriptions directly from the mobile app. Just head to the menu and under "My Account" you have the ability to see your subscriptions as well as change them.

How does it work?

  • Add the items into your cart and then once ready go to the shopping cart for checkout.
  • Do not select Apple Pay or Google Pay as these payments will not allow you to select the Pickup option.
  • Select the Checkout button which will take you to the Checkout Summary screen.

Curbside Pickup on Mobile Step 1

  • Click on Continue to Payment, even though it says your shipping address and a shipping rate, you will be able to change this to pickup on the next screen.

Curbside Pickup on Mobile Step 2

  • On the payment screen in the Ship to area select Change for the shipping address so it will take you to the page where you can select the pickup option.

Curbside Pickup on Mobile Step 3

  • Scroll down on the order information page to the Delivery Method section where you now can choose Pick up.

Curbside Pickup on Mobile Step 4

  • Select the pickup location where you want to pick up your order (currently we only offer pickup in Campbell and it will automatically be selected for you).

Curbside Pickup on Mobile Step 5

  • Click on the Continue to payment button and it will take you to the Payment page where you will be able to pay with either a Credit Card or with PayPal. Pickup currently is not working with Express Payments.

  Curbside Pickup on Mobile Step 6

Note:

If you have made previous purchases with us you might be taken directly to the payment page. In this case you can change the shipping method on the upper left side under your contact information.

Curbside Pickup on Mobile - Registered Customer

We will send you an order confirmation and once the order is ready for pickup you get a second notification with detailed pickup instructions.

Golden Beans Rewards Program

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn Golden Beans!

Your up-to-date Golden Beans balance is always displayed in the top of the Golden Beans Rewards popup.

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the Golden Beans to your account immediately!

Nope! Your Golden Beans will never expire.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.


Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 Golden Beans' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email to support@ticoroasters.com or use that chat on the website and we'll be in touch.

The Golden Beans program is designed exclusively for our Retail customers. But we offer many other incentives for our wholesale customers and we would love to share more details with you about our wholesale program.

Please use the contact form at our wholesale page to get in touch with us and we will tell you all about the incentives we have when you join the Tico Coffee Roasters wholesale family.

You can earn Golden Beans by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn Golden Beans. Make sure to visit the 'Earn Golden Beans' tab to get started.

You should receive Golden Beans in your account instantly once you complete a task or purchase!

We currently require you to have enough Golden Beans to redeem any of the awards you see listed on the 'Get Rewards' tab.

Rewarding you is our favorite thing to do! With the Golden Beans Rewards program you will get rewarded for all the things you already do. Golden Beans are given only to registered accounts, but don’t worry we give you Golden Beans just for signing up. These Golden Beans can be redeemed for vouchers that are applied to your order at checkout. These coupons are valid for one purchase.


If you do other amazing things like stocking up on coffee, tea or accessories, sharing our website on Facebook or Twitter or if you like us on Facebook, Twitter or Instagram, we will send Golden Beans your way as well!


Exchanging your Golden Beans for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

Glad you asked! We want to make it easy and fun to redeem your hard-earned Golden Beans. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

We are happy to offer Golden Bean rewards for our subscription programs and apply the rewards to the next subscription payment. 


When you are claiming your reward you will see that we offer special coupons for the subscriptions and you will have to select this coupon. The coupon is specific for our subscription program and cannot be used for regular Online Store purchases.


To apply the coupon to your next subscription billing cycle please follow these instructions:

  1. Redeem points on subscription items from Golden Beans widget.
  2. Login to your Tico Coffee Roasters online store account on the Tico Coffee Roasters website.
  3. Click on the Manage Subscriptions link in your account overview.
  4. Click on Apply Discount Code under your subscription and paste the code generated from the Golden Beans widget.
  5. Click Save.


Tip: You can also redeem the discount code directly in the Golden Beans widget and apply it to an existing subscription from the widget itself.


Note: The Discount code will apply to your next upcoming charge for that subscription. It is not possible to stack discount codes, only one can be applied to an order at a time.

Wholesale

When you become a part of the Tico Coffee Roasters wholesale family, you get all of us working and standing in support of you. We are sourcing and roasting only the finest coffees in the world for you and this is only the start. You will also be receiving the full support of our green coffee buyers, our skilled and hands-on roasters, our helpful staff and our quality control team that are operating “behind” the coffee.


We are here to help with equipment planning and purchasing, designing an effective coffee bar, crafting special coffee menus and teaching your staff to prepare the exceptional coffee. It’s our goal and our passion to cultivate baristas, owners, chefs, bartenders and grocery stockers to know everything we do about the coffee, that we love. And along the way, we will spread our infectious enthusiasm for all things coffee and, combined with an unsurpassed level of technical service and support, give you everything you need to have a thriving coffee program.


Our wholesale crew draws on the best experience in specialty coffee, restaurants and hospitality and apply that knowledge to every interaction with you, our customer. The goal is to take all that we have learned in our journey, our training and our cupping lab, and the countless hours spent working with the best equipment available anywhere and share it with you.


We’ll be with you, working with you throughout the entire duration of our relationship, to support you in every way possible. We want the Tico Coffee Roasters sign in your window to mean as much to you, as it does to us.


We care very much about providing our wholesale customers an unparalleled experience, and we look forward to welcoming you to the Tico Coffee Roasters family.


To get started please us the wholesale form on our wholesale page.

To get started please notify us that you are interested in placing your wholesale orders online and we will create an account for you that will give you access to our special wholesale shop.


Once you have your account and are enabled for Wholesale, it is just a few clicks to get your order placed and now you can do it any time you want it on any device that has a web browser.

Go to the Wholesale page by either going to the Tico Coffee Roasters website (www.ticoroasters.com) and then select in the “Wholesale” menu “Shop Wholesale”.


You will be asked to login with your login credentials, if you are not already logged in.


Once logged in you will see all our wholesale offerings on a single page. To make it easier to find your products we have a special section only for coffees and for tea or if you prefer to have all in one list just scroll down on the page to see all wholesale products.

Click on the product you wish to order and you will be offered all the available option on package sizes as well as the grind types available for that specific product.


Select the Product Size and the Grind Type and then add it to the cart.

When the product is added to the Cart a green line will appear under the “Add to Cart” button allowing you to continue shopping (if you need other products) or to “View cart” for checkout.


Once you have all items you need, go to the cart and click on the “Wholesale Checkout” button at the bottom of the cart.

This will open the final step for your wholesale order. If you have any notes for us (like a specific delivery date) you can enter them in the popup. Then confirm your shipping address or add a new shipping address and then click the “Place Order” button.

You will receive an automated email notification that your order is placed and we will send you another notification when we have your order ready to be shipped or to be delivered.

We want to make working with us as convenient as possible for you and offer the possibility in our online store to let you re-order the same items as in a previous order. If you wish to duplicate a previous order, login to the website and go to the “My Account” page (the link is in the black bar in the top once you are logged in.


On the Account Overview you will see all your previous orders and you have a “Reorder” button which will add all products from that order in the cart. If you are not sure which order to duplicate, you can add the previous order by clicking on the order number and on the order items view page you also have a “Reorder” button.


Once you click “Reorder” the items from that order will be added to the cart and you will be taken to the cart where you can modify the quantities or remove a specific item from the cart.


Once you have the order as you prefer, simply follow the same Wholesale Order Checkout procedure as for placing a new order.